Privacy Policy

This Privacy Policy explains how Lumivex Limited collects, uses, stores and protects your personal information when you visit our website, place an order or otherwise interact with our services.

1. Data Controller

The responsible entity for the processing of your personal data is:

Lumivex Limited
Registration No.: 81044629
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET
MONG KOK, HONG KONG

2. Personal Data We Collect

Depending on how you use our website, we may collect the following information:

Name and contact details
Billing and shipping address
Email address and telephone number
Order and transaction information
Payment-related information
IP address and device information
Browser and website usage information
Communications with our customer support
Marketing preferences and consent information

Payment information may be processed directly by third-party payment providers and is generally not stored by us in full.

3. How We Use Your Information

We may process your personal data for the following purposes:

Processing and fulfilling your orders
Providing shipping and delivery services
Processing payments, refunds and returns
Communicating with you regarding your order
Providing customer support
Preventing fraud and protecting our business
Improving our website, products and services
Complying with legal and regulatory obligations
Sending marketing communications where permitted by law or where you have provided consent

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Your consent
Our legitimate business interests, provided that your rights and interests do not override those interests

You may withdraw your consent at any time where processing is based on consent.

5. Sharing of Personal Data

We may share your personal information with trusted service providers where necessary to operate our business, including:

Payment processors
Shipping and logistics providers
E-commerce platform providers
Hosting and IT service providers
Customer support providers
Analytics and advertising providers
Accounting, legal and compliance service providers

We only share personal information to the extent necessary for the relevant service or where required by law.

6. International Data Transfers

As we operate internationally, your personal information may be processed or stored in countries outside your country of residence, including outside the European Economic Area.

Where required by applicable data protection law, appropriate safeguards will be used to protect personal data transferred internationally.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember your preferences, analyze website traffic and support marketing activities.

Where required by law, non-essential cookies will only be used after obtaining your consent.

You may manage or withdraw your cookie preferences through the cookie settings available on our website.

8. Marketing Communications

Where permitted by law, we may send you information about our products, promotions or special offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in our emails or by contacting us.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including fulfilling contractual, accounting, tax, fraud-prevention and legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Request data portability
Withdraw your consent
Lodge a complaint with a competent data protection authority

Certain rights may be subject to legal limitations or exceptions.

11. Data Security

We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Third-Party Services

Our website may contain integrations or links to third-party websites and services.

These third parties may process personal information according to their own privacy policies. We recommend reviewing their privacy policies before providing personal information.