Terms and Conditions

These Terms and Conditions govern the use of our website and the purchase of products offered by Lumivex Limited. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. Company Information

Lumivex Limited
Registration No.: 81044629
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET
MONG KOK, HONG KONG

2. Orders

By placing an order through our website, you confirm that the information provided during checkout is accurate and complete.

We reserve the right to refuse or cancel an order in cases of pricing errors, suspected fraud, payment issues, product unavailability or other reasonable circumstances.

3. Prices and Payment

All prices are displayed in the currency shown at checkout. Any applicable taxes, shipping costs or additional charges will be displayed before the order is completed.

Payment must be made using one of the payment methods available at checkout.

4. Shipping and Delivery

Delivery times shown on our website are estimates and may vary depending on the destination, carrier, customs processing and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

5. Returns and Right of Withdrawal

Consumers may have a statutory right to withdraw from their purchase within 14 days, subject to applicable consumer protection laws.

Further information regarding cancellations, returns and refunds can be found in our separate Right of Withdrawal / Cancellation Policy.

6. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

7. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging or presentation may occur.

8. Liability

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

To the maximum extent permitted by law, Lumivex Limited shall not be liable for indirect or consequential losses arising from the use of our website or products.

9. Intellectual Property

All content on this website, including trademarks, logos, text, graphics, images and designs, is owned by or licensed to Lumivex Limited and may not be copied, reproduced or used without prior permission.

10. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions when necessary. The version published on our website at the time of purchase will apply to the relevant order.

11. Applicable Law

These Terms and Conditions are governed by applicable law. If you are a consumer, any mandatory consumer protection rights available to you under the laws of your country of residence remain unaffected.